You will receive a box and packaging some of which is not shown in the photos for clarity.

Follow the instructions enclosed and you deck will arrive safe and sound.


Some of the images above may have changed slightly since publication but they give you an idea of how well we have thought out and researched the situation


Packaging Tips

You can of course use your own box at your risk. If so we suggest
Use a rigid box with flaps intact
Choose the right size of the box according to its content. Under-filled boxes are likely to collapse, overloaded ones may burst. Common sense but the box must be larger than the item inside.
Always use high quality materials for your packaging. Consider strength, cushioning, and durability
Choose boxes made of corrugated cardboard, with good quality outer liners
Wrap all items separately.
Put the goods in the centre of the package ensuring they do not touch the sides. Your item should be well cushioned on all sides by at least 1.5 inches. Remember the corners. Screwed up newspaper is not good cushioning. Nor is bubble wrap due to the weight of the turntable, we would suggest solid polystyrene. 
Make use of cushioning materials, to prevent the contents from moving
Use strapping, when suitable, as a good way to seal and secure your box
If strapping is not available, use strong tape designed for shipping 
When re-using a box, remove all old labels including any old hazardous material indicators
Repack your items properly. 
Protect your accessories with soft cushioning material around each item
Complete the address label clearly and completely, using capital letters when handwriting labels to improve readability
Place a duplicate address label inside the parcel.

Flight cases are not always up to what they suggest. Many are only suitable for transporting in the car boot to a gig, they are not strong enough to absorb impact from courier treatment and damage can easily be transmitted to within the box.

Do not:
Do not send the plastic lid, platter or arm weight. We will use our own for testing. lids are easily damaged, the platter can come loose and cause untold damage and the weight can cause damage to the arm bearings if the arm becomes un-clipped. So best not send them in the first place.

If you cant remove the platter (that's the big round bit you put your records on) then add more packaging to prevent it coming loose.

Try not to let packaging come into direct contact with the arm as any shock to the box can then put pressure on the arm or bearings and cause damage to the arm.

If you cannot package or send then we can send you a custom box and arrange collection. Makes sense really

Do not consider 'Fragile' and 'Handle with Care' labels as a substitute for poor packaging. They are only appropriate for information purposes. Machines do not read.

Remember, all couriers including Royal Mail, use automated systems. The only time a human comes into contact with your parcel is when you hand it to them on collection and then they hand it to us on delivery.
The rest of the time it is handled by machines. It travels on conveyors and down chutes and is in contact with other sometimes much heavier parcels.
The pen scribbled “handle with care” and “this way up” has no meaning to a machine.
You must ensure that you parcel can travel any way up.
Internal loose parts should be wrapped separately.
The same rules apply when we return your repair. If the packaging is not suitable we will charge you to repack. Please don’t make us do that.
Even if you take extra insurance the courier will not pay if inadequately packed.
You should only consider insurance for example for total loss or liquid contamination. 
These rules apply to ALL couriers.

The Customer remains responsible for ensuring packaging and labeling is adequate for transportation. We accept no responsibility. The only time we will accept any responsibility is with our custom box and our courier and if you have followed our packaging instructions.

Most Flight cases are not suitable for courier transport, they are OK in the boot of your car to take to a gig but will not survive a courier journey.